Terms & Conditions

Welcome to the Medical Supply Website at www.comedical.africa.

Please take a moment to read these Terms and Conditions (“Terms”) including our policies to understand how they apply to your use of our Website and any products or services that may order online.

These Terms govern your usage of this Website. By utilizing this Website, you acknowledge that you have read, comprehended, and consent to be bound by these Terms. They constitute our comprehensive agreement with you, surpassing all previous terms, conditions, warranties, and/or representations to the extent permitted by law. Your agreement to these Terms is implicit when you use our Website, and online purchases are inherently subject to these Terms. We reserve the right to periodically update or modify the Terms. It’s advisable to check them regularly, as your ongoing use of our Website implies acceptance of any updated or revised Terms.

Product & Services

Some products or services may exclusively be available online through the website, and their availability may be limited. Return or exchange for these products or services is only possible as per our Return Policy.

Efforts have been made to present the colors and images of our products on the store as accurately as possible. However, we cannot guarantee that your computer monitor will accurately display every color.

While we reserve the right to limit the sales of our products or services to specific individuals, geographic regions, or jurisdictions, we may do so on a case-by-case basis. Quantities of products or services may also be limited, and all descriptions, pricing, and availability are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time, and any offer made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other materials purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Registration

Only registered users are eligible to place orders for Goods on the Website. To register, you must provide a unique username and password, along with specific information and personal details to Infection Protection Products. Your unique username and password are essential for accessing the Website and making purchases.

By agreeing, you warrant that your username and password will be used exclusively for personal purposes and will not be disclosed to any third party. For security reasons, you commit to entering the correct username and password when ordering Goods; failure to do so will result in denied access. Regardless of whether the use is unauthorized or fraudulent, you acknowledge liability for payment once the correct username and password are entered, unless the order is canceled by you following these Terms and Conditions.

Promptly notify CO Medical & Surgical of any unauthorized access or suspicion of such, taking steps to mitigate potential loss or harm. By using the Website, you affirm that you are 18 years of age or older and possess full legal capacity. If under 18, or not legally allowed to enter into a binding agreement, use the Website only under the supervision and consent of a parent or legal guardian who agrees to be bound by these Terms and Conditions.

Agree not to interfere with the proper functioning of the Website using any device, software, or other instrument. Additionally, refrain from using any robot, spider, automatic device, or manual process to monitor, copy, distribute, or modify the Website without prior written consent from an authorized CO Medical & Surgical representative.Prohibit the distribution of defamatory, offensive, hate speech, or unlawful material through the Website. Displaying, publishing, copying, printing, posting, or using the Website and its information requires express prior written consent from an authorized Infection Protection Products representative.

Prohibit the distribution of defamatory, offensive, hate speech, or unlawful material through the Website. Displaying, publishing, copying, printing, posting, or using the Website and its information requires express prior written consent from an authorized CO Medical & Surgical representative.

Sale & Stock Availability

Registered users have the ability to submit orders for Goods, and CO Medical & Surgical retains the right to accept or reject such orders. The acceptance of an order is contingent upon factors such as the availability of Goods, accuracy of information related to the Goods (including, but not limited to, the price), and the successful receipt of payment or payment authorization.

You recognize that the availability of all Goods is limited, and pricing may be subject to change without prior notice. In the instance of Goods offered by CO Medical & Surgical for sale, diligent efforts will be made to monitor stock levels. In cases where stock is no longer available, corresponding offers will be discontinued on the Website. While every effort is made to ensure accurate stock monitoring, we cannot guarantee stock availability. Should Goods become unavailable after you’ve placed an order, CO Medical & Surgical will promptly notify you, and you will be entitled to a refund of any amount already paid for such Goods.

Delivery

CO Medical & Surgical provides delivery of Goods through a door-to-door courier service. Our delivery charges are subject to change without prior notice, so please refer to the most current information. The applicable delivery charges will be visible in your cart during the checkout process.

Upon accepting your order, CO Medical & Surgical commits to delivering the Goods to you as promptly as reasonably possible, within a maximum period of 7 (seven) days from receipt of your payment (referred to as the “Delivery Period”). If, for any reason, we are unable to meet this timeline, we will notify you. Subsequently, within 7 (seven) days of receiving such notification, you may choose to either proceed with or cancel your order. If cancellation is chosen, a reimbursement for the purchase price will be provided.

CO Medical & Surgical fulfills its obligation to deliver a product when the product is delivered to the physical address specified by you for order delivery. After delivery to the nominated physical address, CO Medical & Surgical is not liable for any loss or unauthorized use of the product.

Cancellations

If you wish to cancel an order for any reason, you can proceed by accessing your Order History on the Website. Please note that orders can only be canceled until midnight on the day they are placed. Late cancellations may result in the debit to your credit or debit card.

If payment has been processed and the product hasn’t been dispatched, please reach out to our team to assist with the cancellation.

It’s important to highlight that, without prejudice to other legal rights or remedies, we retain the right to promptly cancel any sale and/or your registration in the event of a breach of any of the specified “terms.”

It’s important to check product specifications before placing an order as there are no returns for sterile or disposable medical products.

For goods returned after 7 days of receiving the order, a 15% handling fee of the invoice amount will be applied.

Online Store Terms

By accepting these Terms of Service, you affirm that you have reached the age of majority in your state or province of residence, or if you are the age of majority and have provided consent, allowing any of your minor dependents to use this site.

The use of our products for illegal or unauthorized purposes is strictly prohibited. Furthermore, in utilizing the Service, you commit not to violate any laws in your jurisdiction, including but not limited to copyright laws.

Transmission of any worms, viruses, or any code with destructive intent is strictly prohibited.

Any breach or violation of these Terms will lead to the immediate termination of your Services.

Export

The offering on this website is available to South African delivery addresses only, transacting in ZAR currency only.

For export assistance, all queries can be directed via email to the contact information and one of our consultants will be in contact.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.